Sounds pretty good, right? The practice is embedded into our culture. brings seemingly endless benefits to organizations. Knowledge base software like Document360 can provide a responsive knowledge base tool across all devices – desktop, tablet, and mobile. This requires a content expert (coach) who is capable of teaching the coachee(s) how to develop these skills. The After Action Review (AAR) process was developed by the military as a way for everyone to learn quickly from soldiers’ experiences in the field. Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information. However, new hires often spend weeks, or even months, feeling too nervous to contribute their ideas in a group setting. When you have a lot of information changing hands, it’s easy for important details to get missed in the transfer process. Good luck! We're democratizing company information so that employees can do their jobs, teams are more aligned, and companies can drive results. For those of you who are unfamiliar, knowledge hoarding occurs when an individual possesses knowledge that would be beneficial to their team members but either refuses to share it or makes it difficult to access. Or use collaboration tools that make sharing and retrieving organizational knowledge easy. Within a company, it’s often most practical for employees at a similar hierarchy level, or who work on similar types of projects, to share knowledge with one another. This is a relationship oriented way of building knowledge. We also use third-party cookies that help us analyze and understand how you use this website. Mentoring is about two people (the mentor and the mentee) working together to develop goals for the mentee. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. Here are a few suggestion to ensure that everyone’s voice is heard: Emphasize that every single team member has something valuable to share, and that can be accomplished in many different ways. Observing a team member who is not afraid to voice their opinions will set the tone of a collaborative workspace that respects everyone’s opinion. Methods for knowledge management are becoming more and more sophisticated. Document360 helps to build amazing online knowledge base (public or 3. This is a great way to encourage collective learning and develop networks across the team. As a result, you lose the valuable skill set and knowledge that you hired them for! It can increase social interaction, help to solve problems in an efficient way, and preserve pre-existing knowledge in an easy-to-find place. The right knowledge sharing software will allow you to easily and quickly search for content, ask questions, locate experts, store documents and videos, streamline your training and onboarding process, and encourage everyone from interns to CEOs to contribute ideas. Knowledge sharing can bring endless benefits to your company. Social messengers like WhatsApp and Telegram help record informal discussions at workplaces. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. … In a nutshell: A peer assist is the coming together of a team working on an activity or project to share knowledge and insights, improving the skills of all involved. This can be anything from a company-wide happy hour to a team meeting at the new cat cafe. There are three approaches to select knowledge transfer method: 1. user needs – can be used, when an individual, team, or organization has a specific needs in mind. Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name fast food). This article examines knowledge sharing at the most basic level; namely, between individuals in organizations. Storytelling is an old technique, dating back throughout most of human history. Using a Knowledge Sharing Tool; Organizations require a tool for sharing best practices. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. : Who says conference rooms have to consist of one large table that demands everyone sit in a nice, neat, rectangle? Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. 6 Ways Your Leadership Team Can Encourage Knowledge Sharing 1. with the entire company. With this method in action, the performance of the whole organisation improves in a timely manner. At first glance, training and onboarding and knowledge sharing seem unrelated. Cultivating a successful mentor/mentee relationship has a BIG positive impact new hires. This category only includes cookies that ensures basic functionalities and security features of the website. Set aside time to share and contribute content. Where mentoring is relationship focus, coaching is task focused. Companies should consider implementing mentoring relationships and mentor training as an investment in the future knowledge stock of the organisation. Knowledge exists and is shared at different levels in organizations. There are many options available, and it is important to find the one that’s right for you. Typically, coaching has much shorter time-frames than in mentoring, so the learning goals are usually determined in advance. You can translate this method to customers too. Whether through a formal program or an informal connection, mentorship is an excellent way to share knowledge while building a mutually rewarding professional relationship. The 8 Steps of a Successful Change Management Process. You can implement coaching on a one-to-one basis where a planned programme has been agreed. Mentoring looks to the future. Whether you reserve an hour each week for everyone to sit down and write something or set a monthly quota of content contribution, this strategy will ensure that valuable knowledge is being shared and documented, so that it can be revisited again and again. Set aside time for face-to-face collaboration. It is mandatory to procure user consent prior to running these cookies on your website. Here are a few suggestions to get your new hires contributing and collaborating on the first day: Last but not least, is selecting a knowledge sharing platform. IT is useful in most stages of the knowledge sharing process, and it is used for content management as well as data and text mining (looking for hidden knowledge, relationships, etc. It’s a key process for knowledge management. Knowledge sharing can help organisations understand ways to strengthen relationships and networks. Make it a point to seek out the opinion of new hires, and and as a result, they will become more comfortable offering their opinions freely. Fast food restaurants intentionally create an environment intended to discourage discussion. Knowledge sharing activities are generally supported by knowledge management systems. Although you may not have thought of it this way, training and employee on-boarding are part of an organization’s knowledge-sharing process. But with the right knowledge sharing methods, you can make sure your staff and customers have easy access to the key information they’re looking for, and they’ll thank you in the process. The formal use of peer assists as a management tool was pioneered by British Petroleum to help their team learn from the experiences of others before they embarked on an activity or project. This website uses cookies to improve your experience. To know that there is someone they can go to with their questions, free of judgement, is a major confidence-booster and empowers new hires to speak up when they’re not following. We'll assume you're ok with this, but you can opt-out if you wish. The right technology is key: making sure you have a functioning knowledge sharing platform, and that all employees understand its purposes and values. This blog post was originally published on August 27, 2015 and has been updated to reflect current best practices. During a peer assist, your team comes together to share experiences, insights, and knowledge to identify problems, challenges, and ‘wins’. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. Storytelling in a nutshell: A simple and accessible way to communicate ideas, key messages, and lessons learned. Of course it does, and with a knowledge base, you have facility to do just that. These cookies do not store any personal information. Sharing best practices is a good way to improve performance by replicating successes throughout an organization. Do you know that sharing best practices is one of the great ways of instigating a learning environment in an organization? Today’s platforms are often collaborative, and designed to promote social and circular business knowledge. The most important that I see, are the following: Your Intranet as a central place to go to An awesome personalized intranet to serve as a hub for everything digital. This provides you with the knowledge to decide which processes to keep and what you’ll do differently next time. Particularly for knowledge sharing: The facilitator’s mandate is to guide the various activities and discussions throughout the event. 2. context and type of knowledge – can be used when an individual, team, or organization has a specific type of knowledge to be transferred. You also have the option to opt-out of these cookies. Whatever way you decide to reward employees for knowledge sharing, having an incentive is sure to kickstart some next-level collaboration and get the creative juices flowing. The key is to capture the existing knowledge from within, and outside, the organization and adopt those ideas that are relevant. Your team will thank you for being able to find the information they need, when they need it, therefore speeding up ‘response times’. Design your office space to be conducive to conversation.. attract more talent, adjust to any business change, and are more likely to boost employees’ performance. Companies are now actively promoting effective knowledge-sharing among their employees, whether verbally or digitally, thereby leading to better business decisions and greater value creation. Content management systems are used to update, distribute, tag, and otherwise manage content. The core team has an opportunity to talk about what happened, and other teams can then use this experience right away. Through these improvements in communication, lessons can be shared on a wide scale, leading to enhanced best practices and can facilitate better learning. Empower support agents with knowledge so they can be more productive and offer exceptional customer service. Sounds pretty good, right? Choose another team member (who is not the new hire’s superior) that exemplifies knowledge sharing and collaboration and allow the new hire to shadow them for a day or two as they work. Here are a few examples of easy fixes to make your office space social-friendly: Get ready, because it’s about to get hold-hands-around-the-campfire up in here. Any organisation that thrives on the open and unrestricted flow of knowledge will thrive. For starters, provide a shoutout in the form of an email, post, or announcement when you notice a team member contributing something valuable that will benefit the company. Companies that share best practices through knowledge sharing tools, social media networks, etc. This allows them to get the answers they need without having to wait. Each module is delivered in a 2+1 day format with an interval to allow participants to apply the tools and techniques, share and learn with their co-participants, and get feedback and coaching from the trainers. A cloud-based knowledge sharing platform also allows team members to collaborate, share ideas, and stay aligned around the same information even when they’re not working in the same office. This might help with the next project you do, but what if you’d been able to review this project along the way to avoid a drain on time and resources? Building a company culture of knowledge sharing looks different for every organization. Of course, this setup is sometimes necessary, but if you have multiple conference rooms, try setting one or two up in a less formal way. When your customer is faced with a struggle to find information, your company can suffer. Coaching focuses on concrete issues, such as managing more effectively, speaking more articulately, and learning how to think strategically. Getting employees to share their skills and knowledge with coworkers is a simple way to drastically improve strategy and quality within your teams. Information sharing can be done through user forums and having a centralized repository of knowledge. According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. With this system, critical lessons and knowledge are transferred after each action in a project, allowing the team to get the most benefit. situations for knowledge transfer and knowledge capture. Set up several coffee stations throughout the office, and not just in the kitchens. Embrace knowledge sharing within your business to optimize your performance and maximize the potential of your workforce. Face-to-Face meetings Face-to face information sharing is the safest and most efficient method of information sharing. 2. Why Knowledge Sharing is Important Whether the organization has a flat or hierarchical structure, encouraging teamwork and workplace collaboration helps in effective knowledge sharing and management. The word is out…meetings just don’t cut it anymore. For those employees who flourish in face-to-face situations, set aside a meeting time to bounce ideas off of each other on a weekly or bi-monthly basis. On the other hand, constant knowledge sharing brings seemingly endless benefits to organizations. The point is to change up the scene. Here are five ways that you can increase knowledge sharing within your organization: This is not something many consider when making efforts to increase knowledge sharing within an organization, but the impact of physical space should not be overlooked. For more tips on selecting a knowledge sharing solution, click. Organization should put emphasis on a culture of “Knowledge Sharing rather than ... friends, and organization. Competent journalists and politicians have mastered this fundamental source of sharing knowledge to shape identity and organisational structure. Storytelling is an old technique, dating back throughout most of human history. Centralized RepositoryA centralized repository of knowledge can be built with the employees participating in contributing to the knowledge store. They may include a wide range of functions, … In meetings, everyone can share their information and ask questions. Hence, it is extremely essential to foster such a culture in the workplace that facilitates and stimulates employees to make use of digital platforms for the purpose of information sharing. Coaching is much more structured and focuses on specific objectives within a set period of time – it’s mainly concerned with performance and the development of certain skills. 5 Ways To Increase Knowledge Sharing In Your Organization 1. Knowledge Sharing Tools. KNOWLEDGE SHARING METHODS 3 •Peer Assist 5 •After Action Review 6 •Storytelling 7 •Mentoring 8 •Coaching 8 KNOWLEDGE SHARING MEETINGS 9 •Communities of Practice (Networks) 11 •Forums and Meetings 12 •Workshops,Training and Seminars 13 •Knowledge Fairs 14 TOOLS AVAILABLE THROUGH ENTRE NOUS 15 •Extranets 17 • Expertise Locator Systems 18 Explicit Knowledge Sharing and IT. Not every conference is a stuffy, round-table discussion, so provide a space that allows for something less formal. With a knowledge sharing asset working alongside these contributory methods, you’ll be able to tap into the wealth of internal knowledge within your business. Benefits of Knowledge Sharing. Your company could benefit from an ongoing review process. food). This is not something many consider when making efforts to increase knowledge sharing within an organization, but the, Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name. An AAR Is a Structured Meeting That Does the Following: After action review in a nutshell: After Action Reviews provide an effective approach for capturing lessons learned from activities and projects. One of the most convenient methods of fostering a knowledge sharing culture in your company is to invest in a knowledge sharing tool such as BoostHQ. Do you spend an inordinate amount of time searching through Dropbox or a mess of Google Docs for a piece of content? Ever find yourself repeatedly answering the same question? Here are five methods you can use to embrace knowledge sharing and maximize the value of internal information in your business. Nothing has the power to bring folks together like coffee does, and having multiple coffee stations throughout the office will encourage people to speak to co-workers they may not usually interact with while they wait on their pour-over to brew at a glacial pace. Doesn’t it make better sense to evaluate throughout the project? Manage and distribute insights research to stakeholders so that your hard work can help drive business decisions. Mentoring is one of the most effective ways of passing down and sharing knowledge from an expert to an aspiring expert. Foster a culture of sharing in your organization to prevent organizational knowledge ending up in silos. Promote Psychological Safety in Knowledge Sharing. Encourage your employees to contribute to public platforms for sharing their tacit knowledge like Github, Stack Exchange, and TacitKey. New employees are sometimes thrown into the deep end and expected to sink or swim. Not to be confused with mentoring. KM consists of several components, as well as strategies to implement it successfully - we’ll delve deeper into these later in the article. Many companies fall flat when it comes to knowledge sharing and management. Team members who already feel comfortable with this will have an opportunity to express their ideas, and team members who are a little shyer will get some great practice. As corporate organizations get more digital and employees have access to a ton of information, the concept of knowledge sharing becomes critical.. Not only is knowledge sharing important for the internal communication between executives and employees, but to develop a more unified and engaged workforce. Many organizations underestimate the amount of energy involved in the onboarding process. 1. This resource provides guidelines on how an organization can internally share its own best practices. This … While it sounds spiteful, it’s actually more common than you might think, and it is a massive detriment to productivity for any organization experiencing it. Encourage various forms of knowledge sharing.. Get ready, because it’s about to … Encouraging social interactions and peer-to-peer co-operation in problem-solving situations. to track processes. Questions can be posted on these forums that elicit responses on any subject by the so-called “Subject Matter Experts” 2. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. To this end, you could suggest that employees company-wide meet online monthly or weekly in order to share knowledge. Compares intended results with what was actually accomplished, Emphasizes trust and the value of feedback. Building a space that encourages collaboration doesn’t have to be a full-blown remodel. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. In organizations both large and small, knowledge sharing and communication can be slow. More recently, those in marketing are using storytelling techniques to share knowledge through content that’s valuable, engaging, and captivating. Sometimes all it takes is a refreshing new space to set the collaboration in motion. 3 Ways Technology Is Improving the Sharing of Knowledge Across Organizations. Every technical writer has their own process for publishing outstanding content. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. People have different gifts. However, technology constitutes only one of the many factors that affect the sharing of knowledge in organizations, such as organizational culture, trust, and incentives. Fast food restaurants intentionally create an environment intended to discourage discussion. Consider giving a bonus to the employee who shares the most highly utilized piece of content every quarter, or every year. 9. Mentoring and coaching can be ‘stand alone’ activities, but they can also be used to complement each other for optimal impact too. , or even months, feeling too nervous to contribute just because they are new hand constant. Valuing questions, ideation sessions, and are more likely to boost employees performance... 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Forumsuser forums are a means of interaction between the employees on technical, organizational, and it important... You drive efficiency, upskill your workforce and unlock new opportunities to share their skills and knowledge coworkers. Maybe some couches, key messages, and crowdsource across teams, departments, or every.. ’ meetings where people can talk about what they ’ ve been working on within, and free.... Compete more successfully their professional and personal success they ’ re put into motion others! And is a refreshing new space to set the collaboration in motion within business! Way of building knowledge social messengers like WhatsApp and Telegram help record informal discussions at workplaces method! Or use collaboration tools that make sharing and retrieving organizational knowledge ending up silos... One large table that demands everyone sit in a nutshell: a simple and way.