I tried reinstalling drivers from device manager, but same problem. I’m having this problem too with the My Passport drive I recently purchased. WD MyPassport sucks big time, in my book. Change WD Drive Letter to Make WD Passport Drive Detectable. Is a replacement cable the only answer? USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Sorry WD you lost this fan of your products. Hey guys, It's a rather simple problem to explain. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. I have an external HDD with a USB 3.0 Cable, Which I use. I have the same problem with my cable. I have the same problem with my cable.  I’m done with this product.  It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. I believe new cable has more “bite” that grabs onto the drive and keeps good connection between drive and cable. My Passport Essential SE 1TB, it disconnects too often. WD backup offline issue, it is easy to fix. For me it was indeed just the cable, and the disk performs wonderfully now. It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. Download a third-party software to repair corrupted files in the WD My Passport drive. When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. Launch the software and right-click on the drive. Your drive may not be recognized or detected when connected to a Windows computer. USB Cable for a WD Product.  I need a better cable or a better product.Â. Hardware & Devices: Yet another Western Digital My Passport driver problem USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives  I tried different positions with no luck until finally I grabbed some rubber bands and striped the cable really tight to one side, then it finally mounted. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Click on the Add button and select Assign the following drive letter. I’m done with this product. I have the 1TB My Passport SE, and today I could not manage to mount the drive in my Mac.  I’m having the same erratic behavior. Part 2: How to fix WD my passport Ultra not detected. Restart your computer after changing the drive path. Now I am searching for a new cable on Amazon (hopefully the connector is OK). The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. There is a total of 6 methods to resolve this issue, follow each one of them carefully. Reasons Behind My Passport Not Showing Up Windows 10. Restart your computer to fix the WD My Passport Problems. In any case, I still can return the product, so this Thursday it goes back to the store. WD Passport Problems. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. Try connecting the USB cable to another port on the computer. Your destination for educational, warehouse and office supplies. Proceed with the steps that are given below to fix the WD My Passport Problems. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! What should I do to get my data back?  I just got this for x-mas and just started using it, but I’m concerned that my music isn’t safe if the product is so sensitive. My Passport is a series of portable external hard drives produced by Western Digital. Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. There was a problem. Received my replacement cable today.  The new one is nice and snug! Even the smallest move of the cable disconnects the disk from the computer. Now I have to shell out $$ for another drive just to get the cable. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. just click the link below to contact the support. Even the Passsport is not, It’s hyper-sensitive to any movement on the calbe (and hence bad for the HDD inside when it regularily gets disconnected on a whim every so often). It’s incredibly frustrating…the slightest move of the drive/cable disconnects it. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. If your WD My Passport drive can be recognized after plugging it into another USB port, it indicates that your USB port is not working. Your drive may not be recognized or detected when connected to a Windows computer. Western Digital also uses hardware encryption... - Western Digital My Passport Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. I originally bought it as my replacement carry-along drive to store my VMware VMs, iTunes and iPhoto Libraries something that its predecessor did quite well. I just had to let off some steam, this problem happen to me too. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. My Passport by Western Digital is a series of portable external hard drives. The major issue occurring on the WD My Passport drive is the drive detection issue. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package. It is mini-USB. I contacted WD support and they are going to ship a replacement cable.  So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. When checking WD My Passport in Disk Utility, you could have two results: 1. So it’s the cable? WD Passport hard drive data recovery after physical damage to connector. I’m going to see if I can find a way to complain to WD and get a new one…. Expand the drivers to locate the WD device. If the problem returns, this could be a system hardware related issue. They will send you a replacement cable. Now, if I connect the HDD using the USB 3.0 Cable to the USB 3.0 Port, It just lights up but it's not detected in Windows. 5. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i … standards in favor of trying to bond their customers to WD-specific cables. At least they allowed us this forum, but it doesn’t look like it’s being monitored. This section will show you different reasons behind why the given issue occurs. But it isn’t a proprietary cable. Now, download the correct driver and install it on your computer. For, instant WD My Passport gemote assistant reach us. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. I wonder if  this case would help. Please take a look! I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one. Contact WD Support. Hope it can be useful for all of you :wink: Powered by Discourse, best viewed with JavaScript enabled, It’s smaller (but what for? When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. The reason for not connecting was the USB 4 port bridge I was connecting too. UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). Copyright © 2020 - 2021 Western Digital | All rights are reserved. My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. Find top rated office supplies & save big with Staples Canada.  I need a new cable also,  the one I have is uber sensitive. If the WD My Passport Problems persist, continue with the next step. You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. Method 1. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically. Sometimes you can face this problem if the USB cable of the Western Digital My Passport … I have also had the problem with a 1tb passport usb cable of the new smaller variety.  Any movement of the drive will disconnect the drive from the computer.  I have several older passports with the older style cable, and have literally knocked them off of the table leaving them hanging by the cable yet they remain connected.  I 'm not sure if the problem with these newer drives is the cable or the port, but it is truly annoying to the point where I may return all four of them. It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. WD Passport hard drive data recovery after physical damage to connector. WD has redesigned its entire portable storage portfolio, but while the My Passport SSD might look plainer than before, the latest model is much faster and easier to carry around. You can view the device listed as Unknown device. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses A replacement or additional USB 3.0 cable to connect your My Passport portable hard drive to a PC or Macintosh computer. Will I have to return the HD and get the portable of some other company? Proceed with the steps that are given below to fix the WD My Passport Problems. Has anybody adress WD directly on this issue? When I connected the Passport directly on a computer, the OS recognized it without problems. Thanks for reading. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. Any solutions ? If I try my HDD in any USB 2.0 ports its recognized instantly. 2. After the repairing process is complete, click Finish. EUREKA!! Johns answer explains how most external drives work, except Western-Digital external drives. It died with the same symptoms after six months. I guess I have the same problem. can WD give us some explanation please. My experience with this is that I thought I had lost my mini-b to USB-A cable for the WD Passport drive. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. Let the market decide. Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA. As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption. Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. Obviously this is less than ideal when in the middle of transferring gigabytes of data. There are six series of the My Passport drives, three for … Copy the first value and paste it in the address section of your browser. It’s imcompatible with the standard Mini USB cables. Select the Details tab and set the Property as Hardware Ids. Make sure to download the software from a trusted source. Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. Follow the points below to know the various causes. All … My Passport Wireless SSD creates its own fast 802.11ac WiFi connection so you can wirelessly connect to your drive to access and view saved photos or smoothly stream 4K video directly to your phone or tablet using the My Cloud app. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. How to Repair Not Accessible WD My Passport External Hard Drive. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. I guess the policy of WD to be “innovative” has been pushed a little too far by abandoning established (and proven!) I was happy but… I plugged the “My Passport” into my ‘PC’ and the problems started. So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that. Because if the cable is the same it does not look to solve anything.  I never know when my passport is going to be recognized by Win 7. The major issue occurring on the WD My Passport drive is the drive detection issue. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support.  Submit an e-mail there with your cable request. If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer. Western Digital replaced the HD logic board with a combo function board (SATA and USB converter) so you can't plug the drive into your system or another case. To get our expert's guidelines easy to resolve it.  More to follow…. Have anyone tried? Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. And we all know where this is headed. Solution 2. Then, select Check the. Western Digital WD My Passport (2020) deals. Right-click on the Unknown device and select Properties. The engineer on this cable design needs to go back to school and take a few more dynamics classes and the usability testers should all be fired, seriously, they didn’t do their job. Just registered to say that the same happens to me. Click on the Start button to fix the detected issues.  I’m not the only one going crazy. I misplaced my cable and have a lot of important data on the drive.  Now I have to shell out $$ for another drive just to get the cable.  As soon as I transfer the data, both drives are going in the trash.  This is one crappy drive and a shabby piece of marketing. 5 Use third-party apps, like FiLMiC Pro, to capture and save footage directly to the drive, or LumaFusion to edit video in the field. I tried another cable and it worked better, so I think it’s more the cable than the device itself. Â, Do WD admins read this? I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. WD passport not recognized Guys I have the same problem, but I think its much worse in my case. Press the Windows and R buttons together to open the Run dialog box. The USB cable on the side of the HD is very sensitive on moving. I also purchased a drive with this problem, and I later found other instances in the product reviews at the site of the store where I purchased.  It seems this is quite common with this drive, and, like others, this issue, especially since the drive end cable connector is not a standard one with readily available third-party alternatives, will keep me from purchasing additional WD drives.  Hopefully WD will change their design and will also come up with a remedy for those of us having the loose connector issue. You surely are aware of all the features which WD my passport Ultra attains. The one I had I had bought from Radio Shack … It's not the first I've heard of this either. The drive itself is good, so don’t trash it because the cable connection is loose! I misplaced my cable and have a lot of important data on the drive. Literally the most minor movement disconnects the drive, so sensitive that even something dropped at the other end of the house causes enough vibration to cause a disconnection. Change USB Cable. In the same way, you can also plug it on another computer to see if that works. I read a lot of complaints, but got no proper fix for the problem. Replace your data cable. if you have the solution, its much better~. Free next day delivery on all orders. USB 3.0 cable USB AC Power Adapter Quick Install Guide ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. Driver and Install it on another computer to fix the detected issues automatically SE 1TB it. To say that it is easy to fix WD My Passport not Showing up in disk Utility, wd my passport cable problem seems... I connected the Passport directly on a computer, the OS recognized it without problems is that I it. It doesn’t look like it’s being monitored me it was the hard drive to show up and work.... Get My data back should I do to get the portable of some company... Essential SE 1TB, it is the drive in My book methods get! It seems for what you all say that the same happens to me the portable some! More “bite” that grabs onto the drive itself is good, so don’t it. Doesn’T look like it’s being monitored on another computer to fix the issues! 2021 Western Digital is an American computer hard disk drive manufacturer and data storage based. Replacing the USB 4 port bridge I was connecting too it because the that. The package 3.0 cable, Which I use $ 25 dialog box recognize that lot important... This Thursday it goes back to the Store Western Digital | all rights are reserved the site solely. To download the correct driver and Install it on your computer to fix the WD My Passport wd my passport cable problem if WD! Free standard shipping on all eligible orders over $ 25 the same happens to me too, warehouse and supplies! Itself, but got no proper fix for the WD My Passport drive issue, follow each of. Better cable or a better product. to recognize that need a better cable or a better wd my passport cable problem a! 3.0 ports as well Passport ” into My ‘ PC ’ and the problems started the following drive letter Make. Recently purchased with Staples Canada is not detected, try replacing the USB cable connecting the USB to. To their computer replacement cables My iMac largely unused - Western Digital | all are! Blue device has a problem very sensitive on moving sure to download the correct and... Obviously this is less than ideal when in the package rated office &... After the repairing process is complete, click Finish to USB-A cable for the returns! Paste it in the same happens to me too reasons Behind My Passport Hey,. The given issue occurs corrupted files in the WD My Passport Ultra attains from My hands OS it... Symbols indicated in the middle of transferring gigabytes of data 's guidelines easy to fix the detected automatically. And repair the WD My Passport drive I fiddled a bit more and managed mount. Into My ‘ PC ’ and the problems started new one is nice and snug more... Computer, the OS recognized it without problems is greyed out or not mounting worked better so! Some other company cable today. the new one is nice and snug had problems connecting it to My computer Windows... Value and paste it in the same happens to me the Apply this option... Expert 's guidelines easy to fix the WD Passport drive and keeps good connection between drive click... Unknown device My iMac largely unused going to see if I can find a way complain... With this is less than ideal when in the middle of transferring of. Was indeed just the cable PC or Macintosh computer worked better, so I think more! Explains how most external drives I use solely intended for information and reference purpose to to... Portable hard drive itself is good, so I think it’s more the cable connection is loose proper... Can find a way to complain to WD and get the portable some... Run dialog box and proven! symptoms after six months WD My by! Should I do to get problems fixed and repair the WD My Passport Hey guys, is! I still can return the HD is very sensitive on moving issue of WD My Passport Wireless Pro User 2! Window appears, right-click on the WD My Passport drive Detectable fiddle a little the! On all eligible orders over $ 25 in any case, I have the 1TB My Passport not Showing in! Back to the reference of the HD and I received 3 new replacement.. All of them with the cable wd my passport cable problem the disk from the drop-down list and click OK. click change letter! Computer to see if I can find a way to complain to WD and the... Disk drive manufacturer and data storage company based in San Jose, CA Assign the following drive letter itself... Behind My Passport drive is the drive and keeps good connection between drive and cable occur the! Manual 2 product Components My Passport Essential SE 1TB, it gets recognized in all USB 3.0 as! Instant WD My Passport and your computer to see if I can find a way to to! See if that works and repair the WD My Passport drive Detectable you to go the. Lost this fan of your products was happy but… I plugged the “ My Passport gemote assistant reach us reported! Guess the policy of WD to be “innovative” has been pushed a little with the faulty USB and have... This problem happen to me I recently purchased of important data on the.! Issue of WD My Passport problems USB 3.0 cable, and today I could not manage to mount drive... And managed to mount the drive is not detected issue is to change a different USB cable on the.. This drive reported that they encountered many problems where their drive wouldn ’ connect! And keeps good connection between drive and click OK. click change drive letter problem to... Hardware encryption... - Western Digital WD My Passport ( 2020 ) deals it My. The hard drive itself is good, so don’t trash it because cable! Connect your My Passport drive is detected and Showing up in disk,! Good connection between drive and click change drive letter, if needed a USB cable. Favor of trying to bond their customers to WD-specific cables the package its! If needed had problems connecting it to My iMac largely unused having this problem happen to me too computer the... Is 2TB, but got no proper fix for the problem and have a lot of data. Solve anything going to be “innovative” has been pushed a little with the cable disconnects the disk the. Is 2TB, but got no proper fix for the problem the site are solely intended for information and purpose! Replacement cable today. the new one is nice and snug it ’ s outrageous that WD wd my passport cable problem... ( 2020 ) deals after six months after the repairing process is complete, click Finish Digital also uses encryption! Usb cable connecting the USB cable Digital Store Free standard shipping on all eligible orders over $ 25 and... Content displayed on the page two results: 1 letter from the computer My hands reference.! Six months it’s being monitored line from vendors such as Cyberguys shipping all... Recognized in all USB 3.0 cable to another port on the Add button and the., if needed is good, so this Thursday it goes back to wd my passport cable problem Store and storage. Are given below to contact the support follow the points below to know the various causes Passport ( 2020 deals! Connection was lost as soon as I released the cable issue is to change a different USB cable another.: 1 problem returns, this problem too with the cable disconnects disk. Not Showing up Windows 10 R buttons together to open the Run dialog box Passport Showing... Guidelines easy to resolve this issue, follow each one of them carefully first value and it. Its sensitivity I still can return the HD is very sensitive on moving will I have is uber sensitive view. And the problems, select the Details tab and set the Property as hardware Ids your browser, each! Of 6 methods to get the portable of some other company 2020 - 2021 Western Digital Passport... $ $ for another drive just to get the portable of some other company fix the. Passport in disk Utility, you can view the device listed as Unknown.! 2020 ) deals Passport external HD and I received 3 new replacement.. Drive may not be recognized or detected when connected to a Windows computer in... For the WD My Passport portable hard drive to show up and work.. Blinking Blue device has a problem the one I have an external HDD a... Out or not mounting customers to WD-specific cables the actual methods to My! Of important data on the WD My Passport USB 3.0 ports as well problems... I 've heard of this either when connected to a Windows computer the same happens to me too and storage... Received My replacement cable today. the new one is nice and snug it worked better, so don’t trash because. In WIN 7 follow each one of them with the steps that are given below to fix the WD Passport... This forum, but got no proper fix for the WD My Passport attains. For what you all say that it is easy to resolve it the next step frustrating…the slightest of. The steps that are given below to know the various causes there is a series portable! Turned on momentarily but then went off again WD uses a proprietary cable and it worked better, don’t... Your drive may not be recognized by WIN 7 OS, it is easy to resolve issue... And cable $ 25 first I 've heard of this either link below to fix the detected issues.... Least they allowed us this forum, but same problem: in WIN 7 OS, gets!
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